Refund Policy

This document is a working draft and is subject to legal review before it becomes binding.

Contingency funds

Contingency funds are tracked separately. Every contingency expense must be documented and approved.

Unused contingency

Unused contingency is returned to the customer in accordance with the signed project agreement, following final reconciliation.

Separate accounting

Management fees, third-party expenses and refundable customer funds are accounted for separately.

Initial fees

Any initial planning or assessment fee will be disclosed before payment, together with its refund terms.